SHIPPING & RETURNS

SHIPPING

Items are normally shipped via USPS within 1 to 3 business days of when the order is placed. Expedited shipping may be available upon request (email us).

Transit time between Canada and the United States can range from 1 to 10 business days.

Transit time for other international shipments is 3 weeks on average.

Please note that we are not responsible for any customs charges that may be incurred.

RETURNS

We hope that you enjoy your home treasures, but we understand that some things just don't work out as planned. If you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges.

Returns must be delivered to us within 15 days of the date you received the item(s). Eg: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th. Returns delivered after 15 days and up to 20 days will be issued in the form of store credit. We cannot accept returns made more than 20 days after the original order date. Please note that all sale items are final sale.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1-2 weeks for your return to be processed.

To make a return, email us at hello@matriahome.com to request a return authorization. Please include the order number and item(s) you wish to return.

CURRENCY

Matria Home processes all online order checkouts in USD.