SHIPPING & RETURNS
SHIPPING
Items are normally shipped via USPS within 1 to 3 business days of when the order is placed. Expedited shipping may be available upon request (email us).
Transit time between Canada and the United States can range from 1 to 10 business days.
Transit time for other international shipments is 3 weeks on average.
Please note that we are not responsible for any customs charges that may be incurred.
RETURNS
We hope that you enjoy your home treasures, but we understand that some things just don't work out as planned. If you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges.
Returns must be delivered to us within 15 days of the date you received the item(s). Eg: If you received your order on the 1st of the month, it would need to be delivered back on our end by the 15th. Returns delivered after 15 days and up to 20 days will be issued in the form of store credit. We cannot accept returns made more than 20 days after the original order date. Please note that all sale items are final sale.
To make a return, email us at hello@matriahome.com to request a return authorization. Please include the order number and item(s) you wish to return.